![]() ![]() Please remember to mark the replies as answers if they help and unmark them if they provide no help. TechNet Community Support A new Office has arrived, try it now. If the phone number for your region is not listed, please go to theĬontact Us page to find your local phone number. North America (English): 1-800-MICROSOFT (1-80) Or you may try contact the Microsoft Customer Service center to obtain the help of a customer service representative and activate the product. If still not working, try restart Windows in If you do have purchased a full Office product with your new laptop, I do don't have any clue about why it doesn't work, may try restart your computer and try again. Read this article for a better understanding As of this writing we found Office 2016 Home & Student for 79 on Amazon. Also try to open Word 2019, go to File > Account, under Product Information, click Change Product Key, try to input the product key and check if the Office 2019 can be activated successfully. If it is true, the icon you clicked should look like thisĪnd the Activate button should look like thisĪnd if so, you don't need to click the Activate button unless you've purchased a full product such as Office Professional 2010 or Office Home and Student 2010. Be sure to sign in using the Microsoft account, or work or school account, that you used to buy or subscribe to Office. ![]() Judging by your description, it seems the Office Starter 2010 is installed on your computer.
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